Product Returns

PRODUCT RETURNS

In accordance with Article 50, item 2 of the Bulgarian Consumer Protection Act (CPA), you may exercise your RIGHT OF WITHDRAWAL from a distance sales contract within 14 days from the date of purchase or dispatch of the goods.
To do so, please follow these steps:

1. Inform us via the Contact Form on our website.

2. Ensure that the product is returned in commercial condition (i.e. without visible signs of use or wear).

3. Include the original purchase documents in the package:

   • Original invoice (for legal entities with an accounting document);

   • Cash receipt (mandatory for both individuals and legal entities).

4. Fill out the Return Form (all fields must be correctly completed).

5. Send the product via a courier company of your choice – Speedy or ECONT, at the customer’s expense (exceptions apply only to defective items).

Return address (regardless of courier):
гр. Враца, ул. Полковник Кетхудов №9 (showroom)
Recipient: АЛЕКСАНДРОВА-БГ ЕООД
Phone: +359 898 440 529

Contact person: Staff member
(The shipment must include the “Review and Test” option.)